Changelog
What's new in Ask Bob
February 2026
NewMulti-Channel Voice Support
- Voice responses now available in beta
- Same knowledge base, consistent answers across chat and voice
- Escalation to human when needed
January 2026
ImprovedLearning Pipeline
- Faster knowledge base updates
- Better source citation in responses
- Improved safe refusal detection
December 2025
NewIndustry-Specific Templates
- Pre-built knowledge templates for HVAC, property management, dental
- Customizable FAQ sections
- Industry-appropriate escalation rules