Frequently Asked Questions
What counts as a conversation?
▼
A conversation is a single session with a customer, from when they start chatting to when they leave or are transferred. Multiple messages in one session count as one conversation.
Can I change plans later?
▼
Yes! You can upgrade or downgrade at any time. Changes take effect at your next billing cycle. No penalties for changing plans.
Is there a free trial?
▼
We offer a 14-day free trial with full Professional features. No credit card required to start.
What happens if I exceed my conversation limit?
▼
We'll notify you when you reach 80% of your limit. You can either upgrade or pay $0.05 per additional conversation for the rest of the month.