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The Governed AI Receptionist for HVAC & Home Services

Handle after-hours emergencies, booking requests, and service-area questions — with answers grounded in your policies and safe refusal when unsure.

📚 Learns Your Policies 🔒 Governed Responses 📞 Chat + Voice + Phone

Sound Familiar?

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Missed After-Hours Calls

Every missed call is a lost job. Customers call your competitor when you don't answer.

🚨

Emergency Triage Chaos

Real emergencies get mixed with routine requests. Your on-call tech gets woken up unnecessarily.

🗺️

Service Area Questions

"Do you service my area?" takes staff time to answer, over and over again.

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Pricing & Financing Drift

Staff give inconsistent price ranges. Outdated promo info confuses customers.

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Booking Friction

Customers want to book online but end up playing phone tag with your office.

😤

Repetitive Questions

Staff answer the same questions daily — hours, warranties, what's included, payment options.

What Bob Does for Home Services

📚 Learns Your Business

Ingests your website, service areas, pricing guidelines, and policies.

In Progress

🎯 Evidence-Based Answers

Responds only from your approved content. Refuses safely when unsure.

In Progress

📞 After-Hours Coverage

Answers calls 24/7 via chat, voice widget, or phone integration.

In Progress

🚨 Emergency Triage

Follows your criteria to identify true emergencies vs. routine requests.

In Progress

📋 Booking & Lead Capture

Collects customer info and schedules appointments (integration dependent).

Coming Next

🔒 Governed & Auditable

Full conversation logs, refusal tracking, and exportable traces.

In Progress

How Bob Works

1

Learn

Bob ingests your website, service areas, pricing, and policies from approved sources.

2

Answer

Customers ask questions via chat, voice, or phone. Bob responds with evidence-grounded answers.

3

Act

Bob captures leads, routes emergencies, and logs everything for your review.

See Bob in Action

📅 Booking a Tune-Up

I need an AC tune-up before summer
I'd be happy to help schedule your tune-up! Our seasonal maintenance runs $89-129 and includes a 21-point inspection. What day works best for you?
Do you have anything Thursday afternoon?
Let me capture your info and we'll confirm a Thursday afternoon slot. What's the best phone number to reach you?

🚨 Emergency Triage

My AC is making a loud grinding noise!
I'm sorry to hear that. Is the unit still running, or has it stopped completely? Also, do you smell any burning?
It stopped and there's a slight burning smell
That sounds like it could be urgent. I'm routing this to our on-call technician now. They'll call you within 15 minutes. Please turn off the unit at the breaker as a precaution.

🗺️ Service Area Check

Do you service the Pooler area?
Yes! Pooler is within our service area. We serve all of Chatham County plus parts of Effingham and Bryan counties.
Great, what about Richmond Hill?
Richmond Hill is in Bryan County, so yes, we service that area too. Would you like to schedule something?

💰 See Your Potential ROI

Bob could conservatively capture:

$2,500/month ($30,000/year)

Frequently Asked Questions

Yes. Bob triages calls based on your emergency criteria (you define what counts as urgent), collects key information like symptoms and customer contact details, and routes truly urgent issues to your on-call team while capturing non-urgent requests for next-day follow-up.
Bob learns your service area from your website and any approved materials you provide. When customers ask, Bob can confirm coverage and politely decline out-of-area requests based on your policies — no guessing.
Bob can share price ranges you've approved (e.g., "A tune-up typically runs $89-129") but won't make up prices or commit to specific quotes without authorization. For complex jobs, Bob captures details and schedules a follow-up estimate with your team.
When Bob encounters a question outside your approved content, he refuses safely rather than guessing. Bob will acknowledge the question, explain that he can't provide specific information on that topic, and offer to connect them with your team or capture a callback request.
Scheduling integrations are on our roadmap. Currently, Bob captures appointment requests and customer details, which your team can then process. We're building integrations with popular field service tools — join our waitlist to be notified when your tools are supported.
Bob shares your warranty policies exactly as you've documented them. For questions about specific warranty status (which requires looking up customer records), Bob captures the details and routes to your team for verification.

Stop Missing After-Hours Calls

Join our waitlist and we'll configure Bob for your HVAC, plumbing, or electrical business — with your policies, your service areas, and your pricing guidelines.

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