Automation here means repeatable, policy-bound handling of common questions and intake—not replacing your entire team or acting without guardrails.
Website chat is live today. Voice on your site is as part of your managed front office. Business phone, SMS, and WhatsApp are through eligible plans and setup paths—see the Proof Center for current status.
When Bob may not fit: Bob may not be the right fit if you need fully autonomous phone replacement today, uncertified compliance claims, or answers outside approved sources.