Proof Center | Office 168/52 - What We Promise, What We Prove

✅ Our Product Promises

Evidence-Based Answers

Proven

Bob only answers from content you've approved. Every response can be traced to its source.

Proof method: Audit trail in every conversation showing source citations.

Safe Refusal When Unsure

Proven

When Bob can't ground an answer in your content, Bob says so and offers to escalate.

Proof method: Test cases showing refusal behavior when queries are outside knowledge base.

Audit Trail for Every Conversation

Proven

Complete logs of what Bob said, what sources were used, and when conversations were escalated.

Proof method: Admin dashboard with exportable conversation logs.

Permission-Based Actions

Proven

Bob only takes actions you've explicitly enabled (booking, quoting, etc.).

Proof method: Admin controls showing enabled/disabled capabilities per tenant.

Continuous Learning Without Breaking

In Progress

Bob improves over time based on your feedback without regressing on what already works.

Proof method: Automated regression testing on learning updates. Currently in beta.

Multi-Channel Support

In Progress

Same Bob, same knowledge, across chat, voice, and phone.

Proof method: Chat fully available. Voice in beta. Phone integration coming Q2 2026.

Not "100% accurate" — Bob is as accurate as your knowledge base. Garbage in, garbage out.
Not "zero training required" — You need to upload your content. We don't read minds.
Not "SOC 2 certified" (yet) — We're working toward it. Don't claim what we don't have.
Not "HIPAA compliant" (yet) — Healthcare businesses should wait for our healthcare-specific offering.
Not "replaces human judgment" — Complex cases should still go to your team.
Not "works offline" — Bob requires an internet connection.