Governance means Bob answers from approved business sources, refuses or escalates when information is missing, and leaves an audit trail operators can review.
Website chat is live today. Voice on your site is as part of your managed front office. Business phone, SMS, and WhatsApp are through eligible plans and setup paths—see the Proof Center for current status.
When Bob may not fit: Bob may not be the right fit if you need fully autonomous phone replacement today, uncertified compliance claims, or answers outside approved sources.