At Ask Bob AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered customer service platform.
Information We Collect
Account Information: When you create an account, we collect your name, email address, company name, and billing information.
Usage Data: We collect information about how you use our platform, including chat logs, API usage, and system interactions.
Business Data: To train your AI chatbot, we may collect information about your business, products, and services that you provide or authorize us to access.
Automatically Collected Data: We collect IP addresses, device information, browser type, and usage patterns through cookies and similar technologies.
How We Use Your Information
- Provide and improve our AI customer service platform
- Train and customize your chatbot to serve your customers better
- Process payments and manage your account
- Provide customer support and respond to your inquiries
- Send important updates about our service
- Analyze usage patterns to improve our platform
- Detect and prevent fraud and abuse
Data Protection & Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication for all team members
- Secure hosting with reputable cloud providers
- Regular data backups and disaster recovery procedures
Data Sharing & Third Parties
We do not sell or rent your personal information. We may share limited data with:
- Service Providers: Trusted partners who help us operate our platform (hosting, payments, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger or acquisition
All third-party providers are bound by strict confidentiality agreements and data protection standards.
Your Rights & Choices
You have the following rights regarding your data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@askbob.ai
Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyze how you use our platform
- Provide personalized experiences
You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by data protection authorities
- Adequacy decisions for countries with equivalent protection
- Certification schemes and codes of conduct
Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active and for 7 years after deletion for legal compliance
- Chat Logs: Retained for training purposes unless you request deletion
- Usage Data: Aggregated data may be retained indefinitely for analytics
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Your continued use of our service constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@askbob.ai
- Mail: Ask Bob AI, Privacy Officer, [Address]
This Privacy Policy is designed to be transparent and comprehensive. We believe in earning your trust through clear communication about our data practices.