These Terms of Service ("Terms") govern your use of Ask Bob AI's platform and services. By using our service, you agree to these terms.
1. Service Description
Ask Bob AI provides an AI-powered customer service chatbot platform that:
- Creates and hosts intelligent chatbots for your business
- Learns from your business data to provide accurate customer support
- Integrates with your existing business systems and platforms
- Provides analytics and insights about customer interactions
2. Account Registration & Access
To use our service, you must:
- Provide accurate and complete registration information
- Be at least 18 years old or have parental consent
- Maintain the security and confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
You are responsible for all activities that occur under your account.
3. Subscription Plans & Billing
Free Trial: We offer a free trial period with limited usage. No payment information required.
Paid Plans: Subscription fees are billed in advance on a monthly or annual basis.
Usage-Based Charges: Additional charges may apply for usage exceeding plan limits.
Payment: All fees are non-refundable except as required by law.
Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date.
4. Acceptable Use Policy
You agree NOT to use our service to:
- Violate any laws, regulations, or third-party rights
- Transmit harmful, offensive, or illegal content
- Attempt to gain unauthorized access to our systems
- Interfere with other users' access to the service
- Use the service for spam, phishing, or other malicious activities
- Reverse engineer, modify, or create derivative works
- Resell or redistribute our service without permission
5. Content & Data
Your Content: You retain ownership of all data and content you provide to our service.
License to Use: You grant us a license to use your content solely to provide our services.
Data Training: We may use your business data to train and improve your chatbot's responses.
Prohibited Content: You may not upload illegal, harmful, or infringing content.
6. Intellectual Property
Ask Bob AI retains all rights to:
- The platform software and technology
- Our trademarks, logos, and brand materials
- Aggregated and anonymized usage data
- Improvements and enhancements to our service
7. Service Availability & Support
Uptime: We strive for 99.9% uptime but do not guarantee uninterrupted service.
Maintenance: We may perform scheduled maintenance with advance notice.
Support: Customer support is provided via email, chat, and help documentation.
Updates: We may update our service features and functionality.
8. Privacy & Data Protection
Our collection and use of your data is governed by our Privacy Policy. Key points:
- We protect your data with industry-standard security measures
- We do not sell your personal information to third parties
- You can request data deletion or export at any time
- We comply with applicable data protection laws (GDPR, CCPA, etc.)
9. Termination
By You: You may cancel your subscription at any time through your account settings.
By Us: We may terminate accounts for violations of these terms or non-payment.
Effect of Termination: Upon termination:
- Your access to the service will be revoked
- Your data will be deleted after a grace period
- Outstanding payments remain due
10. Disclaimers & Limitations
Service "As Is": Our service is provided "as is" without warranties of any kind.
No Guarantees: We do not guarantee specific results from using our AI chatbots.
Limitation of Liability: Our liability is limited to the amount you paid for the service.
Force Majeure: We are not liable for delays due to circumstances beyond our control.
11. Indemnification
You agree to indemnify and hold Ask Bob AI harmless from any claims, damages, or expenses arising from:
- Your use of our service
- Your violation of these terms
- Content you provide to the service
- Your violation of any third-party rights
12. Changes to Terms
We may update these Terms of Service periodically. Changes will be effective upon posting unless otherwise specified. We will notify users of significant changes via email or platform notification.
Your continued use of the service after changes constitutes acceptance of the new terms.
13. Governing Law & Disputes
These terms are governed by the laws of [Jurisdiction]. Any disputes will be resolved through:
- First: Good faith negotiation
- Second: Binding arbitration if negotiation fails
- Exception: Claims for injunctive relief may be brought in court
14. Contact Information
For questions about these terms, contact us:
- Email: legal@askbob.ai
- Support: support@askbob.ai
- Address: Ask Bob AI, Legal Department, [Address]
15. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
By using Ask Bob AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.